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http://www.openvoc.eu/poi#funnyReviews
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  • This place has negative reviews for a reason, because the great customer service only lasts for your first few visits. I initially went here because they had a Groupon, and I did not feel like spending a ton on a cleaning. They offered me a discount to have my cavities filled if I had it done in three months, I thought sure that's a good offer. Everyone was really friendly and would confirm my appointments promptly etc. I had my cavities filled, and shortly after my right top one was still very sensitive and hurt any time I ate anything cold, or sweet. I let them know and they had me come in to fix the issue. I went back 3 times, and it's still the same. I recently scheduled myself for a cleaning, and they said they would contact me if someone canceled for a 9 am appointment. They emailed me to let me know they had a cancelation and that I could come in Wednesday. So on Wednesday I drove out there, I live in Phoenix so it's a 30 minute drive for me. When I arrive the doors are locked and there's another girl waiting outside. I think to myself, "That's odd." I am trying to kill time so I decide to go through my emails, and of course they emailed me to cancel the appointment. Saying something came up etc. Never called the day before to confirm cancelation. Just an email.... I emailed them saying I never received notice of the cancelation and that I was upset about this. I received a call, that I chose not to answer since I was at work, and the lady left a message saying they had called and left a vm too canceling the appointment. I have my cell phone on at all times in my office and never received any of this. I emailed her back letting her know, and instead of caring enough about me as a patient and trying to fix the issue I didn't get a response back. I work in a law firm so I understand how important it is to confirm cancelations because people don't always check their emails and you can't assume they do either.
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