I've had 5 pairs of heels re-modified here. This guy has taken 1-1 1/2 in. of my high heel off of every pair I've brought in so far. He does very good work and I haven't had any problems yet.
The only thing I don't like is that he's not very associative and never smiles. He sounds bored and when I mentioned that I found him through Yelp reviews he acted like he didn't know what I was talking about and didn't care. Don't get me wrong he doesn't have a bad attitude or anything but he seems like the kind of guy where you drop off your shoes quickly and leave. Even when I go in there with a perky attitude, smiling, and try to make conversation there's just no response. This guy is a toy solider with no personality.
Make sure you bring cash, no cards accepted. $15 a pair to drop your heels an inch ladies. Good price.
But of course I'm rating him on his quality of work rather than his personality and for that I give him 5 stars. Recommended.