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  • One of the worst customer service experiences I've ever had. So, I called on a Tuesday to see if I could get some pants hemmed for a wedding rehearsal dinner. The dinner was out of town, and my flight left Wednesday night, so I knew I was asking for a really quick turnaround and I apologized for that at the start of the conversation. Me - "I kinda need these pants ready by tomorrow, is that even possible?" Mean PCT lady - "Well, It's possible, I guess" Me - "Ok cool, well I'm not trying to be a jerk, but since I'm leaving tomorrow night, I need a yes or no answer... if it's no, that's totally understandable" PCT devil woman - "...I said it was possible, thats the same as yes, right?" Me - "Well, not really, possible implies that there is a chance..." PCT satan - (cuts me off) "Ok well thank you, but I can only tell you it's possible, so maybe you should try somewhere else." (hangs up on me). I call Brother's Tailors and Clothing, they were sooo awesome and friendly and they hemmed my pants that day! I was still kinda mad about how rude the PCT lady was, so I called back to ask for her manager. After a long conversation of me trying to explain how rude she was (she didn't get it) she ended the call with the statement that pretty much sums there lousy business: "Well, we've been in business for over 50 years and if you don't like the way we do business you can go somewhere else." MEANEST LADY EVER!!!!!
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