The middle weight on my grandfather clock was the only one descending and the chime was a bit off when I turned the volume on, I tried to fix it myself but nothing worked and so I called All About Time Clock Repair and left a message describing the problem with my clock and Frank called me back and explained what the problem may be and it happened to be exactly what he said! So I was able to get the other weights to descend and the chime was off because I had it on silent most of the time. Within two hours I could see the weights all descending ever so slightly and the chime was correct with the striking hour and every quarter hour! I was so impressed. Most places won't even give you an idea without throwing out there house visits and prices. Let alone actually tell you how to fix it over the phone free of charge. I will be calling All About Time Clock Repair in the future for my clocks service and will not even consider anyone else! They have a customer for life. Thanks!