I went there today for the first time, and think it is a great place. My brakes needed some adjustments, and I wasn't sure if I was going to have to leave the bike there - or make an appointment etc.. Instead, a really nice guy in the repair part of the shop took my bike, made some adjustments, and told me the brake pads were fine - right on the spot - no charge. Now, I'm not writing this so everyone heads down there expecting the same, but now they have a customer - for the future - and I just e-mailed them about renting a bike later in the summer. It is also right across the street fom the light rail, so if you need to drop your bike off, you can take the train/bus.