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| - When we first moved to the area we would have friends over and order pizza from Gino's every weekend. They had a walk-in special; an extra large one topping and a dipping sauce for $9.99.
I started having issues after we switched out our regular order of pepperoni for extra cheese instead, or sometimes double cheese (by paying for another topping). I mean, they were always a bit skimpy on the cheese, but to order extra, or pay for double, and get the same amount is not right.
This happened quite a few times, so I decided to mention it the next time I called and put in an order. I told the lady taking the order to please note we have not been receiving enough cheese on our last few cheese pizzas. As in you could still see sauce everywhere. She said if we are ever not satisfied, we need to call and complain right away. We picked up our pizza, and AGAIN, the cheese was non existent. My boyfriend was hungry so he grabbed a slice while I called the customer service line.
Once I got through, I explained what had happened and the lady asked if any of the pizza had been eaten. I said one slice was missing because we were hungry and she said: "Sorry ma'am, we will only replace a pizza if none has been eaten, so the only thing I can do is put in a complaint to head office, if you like." I said yes, and we never ordered anything from Gino's again.
After almost a year of ordering from the same place, they lost a weekly customer over a bit of cheese. If you are looking for chain pizza, Dominos has much better food, and much better customer service.
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