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  • I have mixed feelings about Jared. I like their selection and their staff seems quite knowledgeable, but the salespeople are a little too pushy. If you look at anything they want to get your phone number and they will call you to see if you're still interested. That could be good for some people, but it's just not my style. I have several pieces of jewelry that came from this store and I love every piece. My husband even got a decent deal on my engagement ring and wedding band which appraised for a little more than what he paid for it. I trust the quality of jewelry that comes from this store. The part that drives me crazy about Jared is the repair department. Every six months I have to get my jewelry inspected in order to keep up with the extended warranty. And every six months this process is like torture. I don't know if they try to make it extra difficult so the customers will void their warranty, but it seems like there would have to be a better, faster way to go about this. Ideally this process would consist of me dropping my jewelry off along with my paperwork and coming back in an hour or two to pick it up. Instead, there's always a 20 minute period where they want to me hang out while they look at every diamond through the microscope (and my rings have around 40 small diamonds), then they have to hand write every bit of information that's on my warranty paperwork (name, address, phone number, etc) onto another form. I'm not sure why, but they want me to stand there and watch them do all of this. When they're finally done transferring all the info they usually tell me to come back in a couple hours. Couldn't they have just told me that 20 minutes ago? They really should invest in a computer system that can electronically file customer info to cut down on the waiting around.
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