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  • I rarely every give a one star review. Not because I don't think they deserve it but it's never a consistently bad restaurant/store etc. There are good days and there are bad days, so basing a 1-star review on a single encounter is, in my opinion, not a true sense of the establishment. I have visited this particular Holt Renfrew location multiple times over the course of my entire shopping career. I think I've bought a total of one thing from here, which was a birthday gift for my mother back when I knew nothing about customer service and what it should be like. And let me tell you, I don't think the workers here know what customer service is either. Everyone that works here is so snotty, for no apparant reason. Well, I mean how could not be if you worked in a department store in a mall. Yeah... I don't know where this holier than thou attitude comes from but it's ridiculous. You may be the keeper of the designer digs and $100+ cosmetics but I'm the one shelling out to overpay for this stuff so don't give me the attitude that you're better than me. Most of the time, there are about 3 of them standing together doing nothing yet, I have never once heard a greeting as I walk in. The set up inside is also terrible. The makeup counters and accessories area is crowded and the laneways are tight and they try to shove so much into this little space that it's hard to navigate when there are a few more people. It gets better in the clothing section but they seem to not be utilizing the space that they were given instead of shoving stuff in every nook and cranny. I'm not going to lie, I always walk in whenever I'm in Yorkdale mall but I've never bought anything, it just feels good to touch all of their stuff knowing that I won't purchase, I even once purposely came here to return something that I had bought at the Bloor street location, take that snotty workers.
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