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  • Don't get me wrong, I love Postino. However, my experience at the Kierland location was FAR less than stellar last night . I have been on the email list for Upward Projects for years, and really enjoy all of their concepts, especially Postino. I received an offer for their anniversary for a free board of Bruschetta. I work close by, so after work I walked over to enjoy a board and a glass of wine. I sat at the outside bar and waited and waited and waited for the bartender to acknowledge my existence. Another gal had sat down close to me and waited for a friend to join her. He greeted her, recommended wine , went over all of the bruschettas, brought said wine, and completely ignored me. Literally 8 minutes or so after I sat down he walked over with absolutely no apology and asked what I wanted to drink. I gave him my full order and mentioned that I had a code for the bruschetta. Three minutes later I received my bruschetta, which was ice cold. As in refrigerated cold. I strongly suspect that it was made up ahead of time in anticipation of a busy Friday night. He didn't ask how it was, nor did he ask if I needed anything. A few minutes later he announced he was leaving for the day and said if I needed anything to let a bartender named Berkeley know, or a petite dark haired female bartender. Not surprisingly, neither of these bartenders ever spoke a word to me. My wine glass sat empty. Even my credit card sat on top of the bill for 10 minutes before the female bartender picked it up to process it. Only then did she smile and tell me to enjoy my weekend. It felt like a weak attempt to salvage her tip. As a former fine dining server, good service is important to me. I also tip extremely generously when I receive good service . My service at Postino on this visit was so poor that it was non existent . I will not stiff a server or bartender, but they honestly did not do one thing to deserve a tip. As I mentioned, I work very close by, and am asked daily if I would recommend Postino. After this visit, I will certainly hesitate . There are too many other good places to eat where one actually feels welcome and appreciated. :-(
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