| rev:text
| - Came to visit this restaurant for the first time today and we weren't really impressed with the service.
Coming from working in the restaurant industry, there were many opportunities they lacked.
* server #1 took drink order promptly and returned within a reasonable time, but never came back to take food order for another 15 -20 min.
* different server #2 finally came and took our order, but unprofessionally sat down at the table w/ us while she wrote our order in
*appetizer took about 40 mins to arrive to table
- no one came back between to ask us for drink refills
*entrees took another 30 minutes
- finally asked someone for more drinks
Here is what was ordered from my group:
- ordered a naan chicken club: looked great, tasted OK, but chicken over done and dry
-ordered a classic burger: looked great, taste not bad, but beef patty was over done, dry and fell apart out of bun half way through meal
- mine actually took about 1.5 hours to receive (I had the steak frites; asked well done & no wine sauce glaze as I am pregnant. As well, no salt on fries.
Before the kitchen server placed my olate down, the order taker noticed that sauce was placed all over my steak and immediately took back- which koodos for her noticing before I made a comment - however, took another 10-15 mins to get meal.
She gave me my fries first to eat on a small side plate (the one where you would share an appetizer), but the portion was much smaller than what was on the plate and the original fries they did put salt on it when I asked for none
My group had finished their meal before my steak came back out and was served to me on a side plate- it looked pathetic b/c my meal was served to me in portions.
The order taker/server proceeds and was very apologetic, however made the comment that they are backed up in the kitchen and don't read orders correctly- Oh Great.
Taste was alright, but honestly Not a 1.5+ wait for my meal to eat.
Had another different server #3 come to clear our table and ask if we wanted dessert
Server #4 came to see if we wanted anything else and said they would get our bill which we asked for seperate
Server #5 - who might be a manager came to confirm we wanted bill and said you wanted it all on same bill correct? - Wrong.
So, overall Server #2 never came back to our table. We got served by 5 different servers and were never introduced to any. They were not tag teaming sections; they just simply had no idea what was going on. No apology for long wait times at all and no offer or complemrntary discount on the steak error - I understand this isn't a standard practice, but it could have been a coutesy gesture especially how long we waited
Restaurant was relatively steady but not PACKED for a Sat. Evening.
We understand they are new in town, but sorry- food wasnt THAT great to wait over 1.5+ to get a meal and bad service.
Positives:
- nice spactious seating , lots of seating esp outdoors
- nice decor
- nice patio
- large bar area
Will I come back again?
- yes in a few months to see if they have improved service, but if it is same situation as before, will not be visiting again.
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