I'm giving Prime Eye Care (Phoenix) one star just to be able to write review. I never saw the doc because I choose to leave before I was even in the exam room.
I don't like waiting in doctors offices beyond my appointment times which is the reason I made the first appointment in the morning (8am) and arrived at approximately 7:50am. The lady tech who has to do the initial exam before you see the doc got there shortly AFTER 8am. When the front desk staff told her that the first appointment was there, she walked by the desk, past me and two other people sitting in the waiting area and without looking back announced "yea, after I clean off the tornado on my desk". I understand there may be traffic problems, car problems etc. but... come on.... not even a look or perhaps "I'll be right with you". I waited about ten minutes during which time I heard her chatting with someone in her office about her trip to Disney Great Adventure. I checked with the desk to be sure my appointment was at 8am (it was) and then let them know I was leaving. I was then called in for my exam by the tech. I still left. The only positive note I can make is that perhaps my leaving will allow those also waiting for an exam to be seen on time.
Sure....I hate to wait.... but the totally unprofessional attitude of the staff member is the main reason I left. Any business that provides a service yet considers their time to be more important then mine is one I will not use.