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  • Going by the captions when I hover above the star ratings, this place deserves one star. Originally I went with two stars, but I realized that this is misleading - the place deserves one star, it's gonna get one star. While I appreciate the reviews from other Yelpers describing this place as a fun hang with cool staff, I can't say I've yet had a similar experience here. Cards on the table, I only came for one thing, but I think the way the staff treats you even if you order a single frivolous item says a lot about the attitude in general. Some of you already know what the one thing is, if you know me, and I have nothing to hide - it's a milkshake. Now, I understand it's not called "Milkshake Club", and I can't give you insight into the quality of the food they serve because I haven't had it yet, but given the treatment I received on two occasions, I'm so turned off I don't even want to try what looks like some interesting menu items. Montreal, to my chagrin, is not a big milkshake drinking city. I know, somebody break out the world's tiniest violin. So I get it even if I go to a diner-style place and get turned down, they don't offer it, and that's fair. On the other hand, there are plenty of places that do serve the drink, maybe just average quality because it's a niche thing, and that's fair too. What I'm not happy with is when a place has an item on their menu, and gives a customer a hard time for ordering it. Tell me if I'm wrong, I can handle it, but am I not paying for a service? I didn't ask them to inconvenience themselves, yet on multiple occasions different staff members here sighed audibly and told me to my face that it's a hassle to make and they didn't want to do it. The metaphorical cherry on top is that after all this, the milkshake they condescended to serve me was really bland, overpriced, and disappointing. Fair is fair, so after the first time this happened, I figured I'd give them at least a second chance. I waited a few weeks, and returned a few days ago. The same thing happened. On both occasions, the club was about half full, and the staff behind the bar weren't occupied, they were mainly standing around and chatting. I didn't see any signs of a rush, or anything obvious to explain the reaction I got. The point I'm making is that though I know I can be trying at times (just reading to then end of this review must be trying), I don't enjoy being treated with disdain. Restaurants, bars, and clubs, are all a service industry. Any customer should be able to order any menu item, even only one frivolous thing, and be treated with courtesy. Now that my rant is over, I'm going to go somewhere else and hopefully have a REAL milkshake, from a server who doesn't think they have better things to do.
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