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  • I have some mixed feeling for Soyo as a long time customer for past 8 years, I love the food here and service(most of the time), but sometimes it's hit and miss, finally I decided to leave review due to recent unpleasant experience at Soyo, so a couple month ago, I decided to try something new, so I ordered a oxtail soup noodle (please see my picture under "tip" section", picture on menu looks yummy and looks like a generous portion, but what I got is maybe 2 bites of noodle with barely ANY beef, since it's the first time, I thought maybe they made a mistake so I didn't say anything, couple days ago, I decided to give it a try again, this time comes with even less portion, there's only 2 tiny slice of beef, and I'm not exaggerating, two extremely THIN slice of beef, where in their picture is 4 slice of beef, they even serve the soup to me first without any noodle in there and I had to tell them it's missing noodle, so they brought me a bowl of what seems like 2 or 3 bites of noodle into the soup, and it LOOKS NOTHING like the picture on their menu. When I talked to the waitress they told me it's normal, they don't give us a lot of noodle and beef, OK, I'm totally fine they do this, but if that's the case, why are they posting inaccurate picture on there tricking people into thinking they are getting a generous portion? I DID NOT appreciate this, this is scam, they either change the photo on menu to match what it really look like, or they give us the right amount of portion JUST LIKE ON THE MENU. It's simple.
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