I called on a Sunday at noon....surprised anyone even answered. Within minutes of speaking to Mimi, I felt extremely comfortable and confident she knew exactly what she was doing. I'm very picky when it comes to eyebrows, and had been researching artists for months. She took me as her last client at the end of the night and she stayed late for me...we worked together to get the exact shape I wanted. I absolutely love my eyebrows now and not having to fill them in with makeup, not to mention I'm getting so many compliments on them as well! I already have referrals that will be going to Mimi!