From the beginning and upon first contact Zona Restoration showed extreme knowledge and understanding as well as compassion for our extreme situation. We were currently having to deal with a highly incompetent and ruthless insurance company ASI/Arizona Restoration after experiencing a kitchen flood that left our home uninhabitable.
Thomas, our first point of contact was meticulous and very detailed in explaining the process and what to expect from the process we were about to enter upon. Jerry, was always available to answer questions over the phone when we needed assistance or guidance when dealing with our below par insurer. Such great client service! Denny who came out to do the quote on build back was also very thorough and also took the time to answer questions and listened compassionately to our frustrations.
Unfortunately, we are in litigation with ASI /Arizona Restoration so we have to wait to rebuild our home. So, we contacted the Owner Aaron and thanked him for his excellent staff and his attention to our needs but we had to hold off on moving forward. Aaron took the time to work out our billing and was so compassionate to our situation we were dumbfounded.
We highly recommend Zona and if you need to get a free estimate at least call Zona and have them come out to your home. I assure you that you will have nothing but a great experience and support the entire way.
Thank you Zona for making a bad situation better.