I will say, there there is usually a slight wait whether you decide to drive-thru or go inside. This is because they always seem to make the food fresh/made-to-order. Unlike most other complains at this location, I've never gotten a wrong order. This is close to my home, so I've been to this location 10+ times over the last two years. The staff is always pleasant ... I've never encountered anyone I'd classify as "rude". I'll take the longer wait times as long as it continues to mean I'm getting fresh food. Keep it up Zaxby's!