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  • I am really disappointed with my experience here, my husband scheduled an appointment to view the facility and discovered that our family had been bailed on this morning (OK is no one else capable of showing us around? People in lifetime polos are sitting everywhere...) Upon this discovery the front desk, Yolanda, impatiently asked if he had a special email with a QR code which he in fact did and told her and showed her that the image was loading. She had the audacity to ask us to try walking around the cafe for better wifi? and then was no where to be found when he came to show her the code. Yolanda was in site at the other counter obviously avoiding us - the other lady at the front didn't even bother to acknowledge my husband or say hello. Neither asked if they could find someone to show us around or if we even wanted to reschedule! Yolanda nor the other front desk even tried to find a solution to make our first impression positive. Is my husbands money not good here? Is it because my husband is Middle Eastern? I want an answer as to why we were treated so lousy by the people who are supposed to have the best customer service. Your first point of contact are grouchy women who act like they hate their job and the people who walk into it.
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