We just rented and got a lot of run around. They did not provide mail keys, pedestrian gate keys, main entry gate remote, no pool fob either. This is ridiculous. We were told to go and purchase them ourselves. Really when you rent to someone you are expected to provide everything that comes with the unit. Wasting my gas, time and checks to grab these keys and then pay out of pockets. It is really a hassle.
They claimed to have cleaned the unit, but the tile was so filthy and dusty. Your feet will be gray after 20 minutes barefoot. :( The outdoor screen was put in crooked and now it won't close right. Garage was broken and we had to call our own repair guy to fix it and install. again an out of pocket expense.
The sales agent took pictures of issues and claimed to have sent them to their office. Then they want to call you to ask what is going on. There should be communication internally in your office to avoid constant complaints.
They did not know the mail box for the unit! It is so frustrating that they told us to go to the post office, and bring our lease. That wasn't even the right thing to do! We called the HOA ourselves to get our mail box number, was that so hard?