The food is good, but lately the service has been terrible. On one visit, they gave me my food but forgot my drink. I went back up to get the drink and it took over five minutes before they even acknowledged me. After that, it took almost 20 minutes to make a mixed coffee drink. No apologies or sympathy.
I decided to go again today (forgetting my previous experience) and walked up to the ordering area. The employee who takes the orders was completely consumed by a conversation she was having with a friend. The other employee was making some food and also did not notice me waiting. After some time, she took my order and I went to the cashier. No one was there. I stood around for a few minutes and the other employee finally walks by just to tell me he'll be with me soon. Soon, I guess, meant another five minutes.
The whole time while I was waiting, the two employees and friend continue their conversations and laughter as they work slowly. I was the only person in line and it took waaaay too long to get one sandwhich.
I really feel like the employees at this location don't care about customer service and are more concerned with socializing and having fun. Definitely not coming back to this location again.