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| - Overall disappointing. After reading several positive reviews about Frank's my family and I decided to try this place out for lunch. We ordered a baked calzone, a fried calzone and a quattro formaggi pizza. The pizza was, sadly, the only decent part of the experience.
Despite the restaurant only having 2 other tables seated, our food took about 30 minutes to arrive. The pizza was decent, but had so much feta I couldn't taste anything else. The dipping "sauce" that came with the calzones tasted exactly like Heinz tomato soup, but lukewarm and with no salt. The pizza dough had absolutely no flavour, which hurt the already poorly seasoned dishes.
We ordered 2 cups of black tea but were brought green tea instead. Why? They had "bought the wrong kind". Unacceptable for a proper restaurant. I can't imagine it being that hard to pick out the right kind of tea, or at least have some semblance of a selection.
Condiments such as salt and pepper were not on the table, which was okay, but there was no offer to bring us any, which was a bit disheartening. My mother had to go to the front to ask, which was somewhat annoying. The Italian restaurants we've been to in the past have also had chili oil, and when we inquired about it we were brought a pot of cold, slightly rancid olive oil with some chili flakes sprinkled in. They should have just said they don't have any! There was really no sense of warmth or care in the service.
I would give one star, but the food was edible and the place was reasonably clean and well furnished. Those, however, are not good enough reasons for us to ever want to return, or suggest the place to others. I don't know why this place has so many high ratings.
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