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  • I will start this off by saying do not EVER go to Claim Jumpers for a special occasion. I realize that last night was Valentine's Day and they would be a little slow but they were terrible in handling the rush. We made reservations for 8 pm and the hostess said that would be fine on the phone. We arrive at 750 and did not get seated until 9:15. I really do not understand the purpose of making reservations if you will not be seated and hour and 15 minutes after your reservation. I also had my son with me which made the wait longer in a sense. As i asked the manager who was on duty and the hostess what the situation was during our wait, they continued to give me the run around and had no idea how they were going to handle the situation for anyone. We had a party of 4 people and 1 child and they could not find a table, yet they continued to seat parties of 2. Whoever was in charge of seating did a poor job of making space. The manager or whoever was at the front along with the hostess was very rude and did not seem to want to be there. I understand it can be a tough job at times, but it is their job and if you are going to be in that line of business you need to understand what it requires. Once we were seated they basically stuffed us in a both knowing we had two children with us. Just very disappointed and bothered with the service early. When we walked to the back there were 4 empty 4 top tables that would have been perfect for our group. So when it was all said and done we were there from 7:50 pm to 10:30 pm. Not good for a kid on a school night or for people that need to get up early the next day for work. With that said, the waitress on the other hand was great and really tried to make up for lost time. The food came faster than the time it took us to sit down. The food was amazing and in very big portions. I really want to go back during a slower time and enjoy myself (don't know if I will). It was my first experience and now I know why. It is very hard to enjoy a meal waiting two hours with kids that are hungry. We will see what transpires. Like I said I am not downing the food nor is the waitress, my concern with how they are being run during special events and rush hours.
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