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| - This place has, by far, THEE WORST customer service EVER! I'm a Motel 6 employee and my staff and i always ordered from Dominos with no issues. We get their menus delivered to us so we would send them lots of business as well. NEVER AGAIN!
My coworker and i called in an order for delivery. She ordered a Philly cheese sandwich and i ordered an Alfredo pasta but i don't eat meat so i subbed my chicken for mushrooms. The delivery driver came with the food. He seemed to be a very nice guy. He mentioned that i should check the food to make sure it was right before he left in case they needed him to go back or anything. Almost as if he knew it wasn't right but he said they don't allow him to open the food. So i checked it.
First thing wrong: my mushrooms were missing. Second: my co-workers cheese on her sub was so burned it was black and hard. Third: my pasta was extremely overcooked and was hard and struck to the foil pan it was in. It was only loose and creamy in the center.
So we tried giving them a chance to rectify the situation. We called back to speak with a manager. He was the rudest person I've ever dealt with. He bluntly told us we were lying about the delivery driver telling us to check the food because "my driver has no way of knowing you asked for mushrooms," he bluntly refused to replace the food, and said he was gonna send the driver back to give the money back. My coworker was so pissed!
I said, let me call back and try to explain. So i did. I told him we send them lots of business, explained that the driver was nice, and just tried to let him know we were hungry and didn't want our money back, just food that tastes right...
I got the same asshole reaction out of him. So a few minutes later the driver walks back in the lobby, rudely slams the money on the counter top, and before we could tell him we meant no harm, he storms out of the door.
I don't know what his issue was but if he was gonna act like that he could have returned his tip too!
Needless to say, we will NEVER order from here again and every menu that comes to this property will go directly in the trash. My entire team has an understanding..no more business for them from anyone of our employees... Or guests if we can help it. (Speaking of, a guest came to the front TODAY saying he ordered food that was never delivered. What a sorry staff.)
Dominos, you have a great business and a host of fine establishments. This is not one of them. That manager there gives you all a horrible face for the company.
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