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  • Normally I don't complain to this extent about hair in my food since I work in the food industry and I know it mistakenly happens. However, when an issue is addressed from a customer to the store employees, the employees should handle the matter with above customer service. Especially when the issue involves hair which is a health code violation. Halfway through my first half of the Caribbean Chicken Jerk Wrap when I spotted two long strands of hair in the second half of the wrap . Keep in mind I had yet to touch this wrap. I called Tropical Smoothie on Gilbert & Baseline to notify them so 1)it didn't happen again and 2) I could get a refund. They offered me different options from: a free smoothie next time, remake on the wrap, reimbursement, or free wrap/sandwich next Time. I took the reimbursement which meant driving back to put the credit back on my card. When I arrived at Tropical Smoothie I told the counter guy I spoke to someone on the phone about how there was a hair in my wrap as well as tried showing pictures for proof. He didn't seem to care to see the photo, not even concerned or apologetic. He did the transaction and then had the audacity to ask for my Tropical Smoothie Reward app where he took back the points the wrap gave. It boggles my mind how horrible the customer service was. The hair was a minor issue which I could care less about. What made me mad was the fact that the employees could give two shits that I found a hair in my food. They clearly didn't care how their customers felt. No one ever apologized, seemed any bit concerned, or asked if I wanted to speak to a manager. Their rude demeanor and lack of customer service gave me zero reason to ever come back.
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