This location has definitely gone downhill. When I bought my car, my salesman Keith Sottile was impeccable at customer service, as well as my service guy Brian Sullivan. I now live in S California and would drive to Vegas just to see Brian. Since he has left, needless to say, I refuse to take my car here. The last service person I had (I forgot his name, thank goodness) was TERRIBLE! When I asked him to fix things he forgot, I even called while it was getting serviced to make sure it got done. When I am in Vegas and need my car to be serviced, I take it to Frank's Mercedes Service. So far so good there.