I was there 4-12-14 for my 9:30am and was greeted by a pleasant lady ready to help. I had made my appointment online, but after reading the reviews, I was so nervous about if my much anticipated day of wedding dress try ons would be ruined. The greeter handed me off to Andrea, who went above and beyond to make me comfortable. She was unbelievably professional, kind, and appropriate. She had my list of favorite dresses printed out and gave me a tour of the store, showing me the different areas. She pulled the dresses and found some that were similar that I loved. I have heard horror stories about how plus sizes are much more expensive (I'm a 16w) but they weren't. The plus sized dresses were just as gorgeous and reasonable as the smaller dresses. We found what we liked and started trying them on. She was so respectful and turned away trying to maintain my privacy and had wonderful suggestions. She interacted happily with my partner and my maid of honor and the 1.5 hour flew by! I ended up with a dream dress and an even better feeling of having such a wonderful experience.