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  • STAY FAR AWAY Wish I would have gone to yelp and google reviews before purchasing a $19 Group On exam, xrays, and cleaning deal. I give them one star because there is not a choice for zero or negative score. My story is similar to many other reviews. I feel that this practice is baiting customers in with a very affordable "deal" which undoubtedly they would lose money on. When the customer is in the chair, comes the "switch" and they demand additional more expensive services. I purchased in February. Earliest appointment was originally 2 months out, mid April. They called the day before to cancel. Next available is 3 more months until July 11th. When I get to their office, I am informed that the Doctor is not in today, and that I will have to return for the exam portion of the deal. After 30 minutes of xrays, and preliminaries, I got a proposal from the front office clerk for a "new" deal for a deep cleaning. I am given this whole BS explanation, about the way the office does things and office standards. I was very upset and left the office mad. A few minutes after I left, someone from their office called and hung up on me. After several attempts to call back and waiting on hold, I was told that Margaret would call me when she came in and handle my Group on refund. I did not hear back from her. I did contact Group On, and fortunately, they handled the refund immediately. Apparently they have had to do many refunds for this vendor.
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