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| - Let me start by stating I am a foodie and I have went to various restaurants nationwide and internationally and this is by far the worst experience I have ever had.We arrived to the restaurant at 6:30pm and left at 9:10pm. We did not spend 2hours and 40 minutes by choice, but due to the restaurant's inability to function properly.
I attended the restaurant with 5 other guests and we were seated within 15 minutes which is great for a Saturday evening. An individual greeted us and stated he will be "our waiter and bartender" and took our drink orders. We later received our drinks, but the individual did not not come back for at least 20 minutes to take our order. When he took our orders, he did not write anything down. We jokingly asked "Are you going to remember all that?" and he stated he would remember all six orders. As time went on, no one checked on us for at least 35 minutes and the waiter was never seen again. Eventually, a lady came by and asked "Is everything going okay?" I explained to her it was not and we have waited an extremely long time for our food. The lady expressed her apologies and went to check on our order. This is when the experience took a complete downfall and one word cannot even describe the experience. Two orders came out which were fine but missing one side. Another order came out 10 minutes later which was fine. Another order came out 5 minutes later which was completely the wrong salad. The salad was replaced and the chicken was cold and the lettuce was not fresh causing the guest to eat it. I would say thirty minutes went by and two individuals still had not received their meals, which were 2 orders of Cajun Shrimp with sides of collards, rice & beans, mac & cheese. By this time multiple workers were involved in the situation and could not simply get the last two orders together. Not only that, but the other guests at the table were done with their meals and two individuals had not received their meals at all. After a hour (no exaggeration), the two shrimp plates were received.
The individuals working with the table sent the manager out and I was able to explain the experience. The manager portrayed to care about the situation and stated it was unacceptable. Her solution was to provide desserts to the table and to adjust the checks. I rejected the desserts, but the other guests accepted. From experience, when a manager states they will adjust a check it means they will reasonably adjust the check for the inconvenience the customer endured, it is their way of showing they are sincerely sorry, and to show the customer it was a mistake and would not happen again. Their solution should leave room for the customer to say "You know what it is a mistake. I would give them another chance." NOPE! Not this manager. The manager deducted TWO DOLLARS from each check. This solution was a complete insult and I was highly disappointed in the fact she thought that was reasonable despite her providing desserts. To have waited for two shrimp plates for ONE HOUR, the meal should have been taken off the check. For a salad to come to the table incorrectly TWICE, the salad should have been removed from the check. Not only that, I explained to the waiter/manager the way the check should have been splitted amongst the parties and even that was wrong causing us to be in the restaurant longer. It was so bad all guests became irritable and were ready to go. One guests did not even wait on their change to come to the table.
Overall, I would not to return to this restaurant nor recommend it to others. This restaurant could possibly have the opportunity to tighten its bolts and screws down the road, but I wouldn't give them the time of my day to see if it changes.
Pros: Out of all the food ordered, the shrimp plates were good, although I would prefer more seasoning in the rice & beans. I heard one guests say the wings were awesome, as well as the Shrimp & Grits.
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