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  • Make sure you have an appointment, first time I went as a walk in, which they say they welcome, I still had to make an appointment for 4 hours later that day. Yeah. The only reason I return is because the nail technician I have is great, my friend I go with likes her nail technician as well, and they can do pretty much any design or style. On the other hand, I front reception needs to be trained on customer service and just out right taught to be courtesy!! The male receptionists are nice but some of the female ones have ATTITUDE. I had an issue my nail color was midnight blue and should have been black. I called someone answered (did not address herself) explained what was going then was told well I can't give you anything for free...I never even asked for anything for free first of all, then was placed on hold someone new answered then I had to explain everything all over again (she was in the back room) female states oh it's frantic up front and I can't authorize anything the manager is taking his daughter to a practice he will call you in a hour, he never called. Anyways I got over it, it wasn't for a special event so whatever. But I went to my next appointment when it came to pay one of the front reception females were asking very high school like oh what's your name and gave the other girl that look "oh it's that one chick". Then one of the girls rudely asked "Can I take a picture of your nails" I said okay but then said "put your hand like THIS" she placed a business card in my hand and that's when I said "Oh hell no I don't care for free advertisement not like that". If I ran a business these girls should be trained to be polite and ask customers things nicely. Something like: "Ma'am may I take a picture of your nails to be displayed on our website by your nail technician and 10% off your next service?" My idea, the nail technician's work and the company could possible profit from, that's the least you could do...so never would I let you for free take a picture for that sole purpose, bottom line was carried out so immaturely RUDE!! I would like to go back here to get my nails done but I'm very nervous that the front reception will schedule me incorrectly on purpose to try to inconvenience me. I've been here 3x now and each time I spend at least 70$, which I don't mind but not when I get treated like crap.
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