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| - Location/Service:
The fast food joint is located in the same plaza as walmart. It is a stand alone restaurant. I love that it has a lot of parking. It is great that A&W is is now serving all day breakfast and because of it, my family and I go to A&Ws once a week for their breakfast. Their coffee is great and I love that it is unlimited refill. I don't normally visit this particular location because it is quite far us, but we were in the area on a particular day so we decided to go in. All franchises should be the same right? not really.
A&W has this coupons thing where if you go to their coupons website and sign up, they will give you some deals. It is a great incentives because you get a free regular size root beer, an upgrade to sweet potato fries and some combo deals. However, the staff at this location is so particular about the coupons you use. Everyone MUST sign up using their phone in order to receive the deals. At other locations, if you just showed one coupon, and you order eight (8) of the same thing, they will still take it. Here at this location, everyone must sign up before they can give you the deals. That means, everyone must have an account. I didn't really mind that, but what really made me give this place 3* is that it is filthy! It is a fast food place so it is expected that people do put their garbage away after they are done eating but since most people don't, they just leave it on the table. During my time there, there were AT LEAST 5 tables full of garbage and the the garbage can was completely full. Tables were sticky and dirty. There were 3 people at the counter and instead of cleaning up the place, they were just talking to each other and laughing. There were only 5 people at the restaurant and no one was ordering at that time so perhaps that time could be used for cleaning? At other locations, the tables are always cleaned and the staff was always at work making sure the place was spotless, the napkin holder had napkins, the washrooms were cleaned, etc. The staff at this location needs to work harder and they need to stop slacking.
Food:
The burgers are the same at every location. I like the big breakfast: there are eggs, sausages, bacon, a hashbrown and 2 slices of toast. It is probably my go-to. Coffee is great and it is unlimited refill, which I like. I particularly like their Root Beer. I love how they always put their mugs in the fridge and then pour the drink in when someone orders in order to ensure the drink stays cold for a long period of time! :)
Unfortunately, I don't think I'll return to this particular location but you can find me at other A&W locations.
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