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| - I just came back from Target on Eastern & Silverado Ranch (I went for some late night clearance shopping). I checked out right at closing at 10:57PM and also used Cartwheel. I spent $36.87.
For unknown reasons, neither the customer nor the customer service representative know which Cartwheels work and do not work. So, you have to wait for the receipt before you can double check the discounts. Unfortunately, Cartwheel rarely works correctly, no matter which Target you use it at.
After paying and checking the receipt there were two items that did not receive the 20% Cartwheel discount. When I mentioned it to the clerk who checked me out. She told me I probably don't want to get a refund because it will actually charge my card again rather than refunding it. I told her I have had no issues getting refunds at the Target by my house (Stephanie and Sunset). She told me again it will double charge me. I told her she wasn't going to talk me out of getting a refund for the mistake. She laughed it off.
I went to the customer service counter. The clerk, who claimed to be the manager but was not wearing a name tag, was waiting by the door to lock it after the last couple customers left (I was not the last). She asked what I needed and I told her Cartwheel did not give me the full discounts. I also told her the clerk at the register said I would be charged again rather than receiving a refund on my card. She agreed with the clerk. I told her that doesn't make sense and I wanted to try anyway. She came around the counter and as she did she said very snotty "For two dollars?" I questioned what she said; she repeated herself like "What are you going to do about it?"
At this point I am getting very frustrated. Why should I be treated like that? I did nothing to her but keep her a couple minutes later than she would have normally stayed. I understand it is closing and she wants to get out of there. However, there is still a professionalism that should never go away, no matter the time (in actuality - because of her attitude and argumentative personality, it took twice as long as it should have).
I wanted to ask her a question about which items were given the discount and which were not. She would not let me see the receipt so I could point them out to her. She said she needed it so she could figure out the total to refund and not to worry because she has a calculator on her phone. She never answered my question.
She opened all the registers behind the customer service counter and said she could not give me a refund because it was after closing and there was no money in any of the registers. I told her - give me a refund on my card and I did not come in after closing for a refund. Rather, I just check out and there was a mistake on my receipt and it needs to be fixed before I leave. I am sure I got louder as she would not listen or shut up. I was not yelling, however.
She told me to stop yelling because I shouldn't want to embarrass my four-year-old daughter. I told her I was not yelling and that my daughter had nothing to do with it and why would she say something like that? At this point I am not only getting more frustrated but I am kind of in shock at the level of unprofessionalism she displayed.
I decided I needed to record the situation - just in case. I got my camera out to start recording the encounter. She told me she was not going to help me if I recorded her. I shut the camera off.
She called a male clerk and asked for cash. She said she was going to give me $6.00 (even though the refund amount should have been $2.62) because I had such a bad customer service experience. I told her I didn't want more that what was due to me - she ignored me. I believe it is because she couldn't figure out the correct amount to refund.
I apologized for keeping her a couple minutes late and also told her that's part of the job and if it is a problem for her or if she does not like working with customers then she should probably re-think her job and possibly get a new one. She ignored me.
After she handed me the cash, I told the male clerk there shouldn't be an issue with refunding back to the card and maybe they should look into it. The clerk/manager?? decided to start talking again with even more attitude. I let her know I would be calling the manager tomorrow because of her foul attitude and her incorrect refund processing. That is when she let me know she is the manager. Yea right! I really hope not, treating people like that...
This was my second trip to Target today. The first was at the one near my house. There I spent $32.69. I had an issue with Cartwheel there also. There, however, they had no problem fixing the mistake and refunding the $2.00 difference. They were friendly, smiled and fixed the mistake in about a minute. It was refunded back to my card even.
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