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  • I've come into Poppies several times, purchasing a few stems and arrangements for friends and bought from you this past Mother's Day. I live in the area, so I get to walk past your shop daily and it always brightens my day. But actually coming into the shop? It's consistently a different story because every, single time I leave with beautiful flowers and always feel like horrible. I come in looking for a gift to cheer someone up and leave feeling like I've been a pain, that I've been an inconvenience. Today, I thought I'd give it one last shot. I'm not sure if the shop often handles customers that get on staff's nerves or people change their minds a lot or if they can't afford as many flowers as they'd like to, but it's as though i'm being treated that way. I am not greeted warmly. The staff stands right next to me as I look over the different flowers. I ask for prices, they are short answers. I pick out something and the stems are yanked right out. It was going to be $15+ tax and that was over what I could afford. I apologize for changing my mind. No answer. I ask for a couple peonies. In a bucket of completely closed blooms, she wraps up the 2 that are over their shelf life, blooms completely out and at the end of the line. I'm disappointed enough with her cold customer service, that I point it out, saying the blooms are out and I'm not paying $5/stem for them. I get 2 closed blooms. She abruptly wraps them, rams the 2 bloomed flowers back in the pot and rings me up. I thank her and wish her a nice day, which is not returned. Good grief, you work in a beautiful, uplifting industry. Or it's supposed to be. Your product is meant to be encouraging and warm and loving, so what does it say when you rudely hand people their flowers after tacking your business card on your product and look relieved to have the store back to yourself. I'm more than willing to pay your prices, but to put up with your customer service? No way. You seem to be proud of serving Elton John and Sophia Loren, but would you serve them the way you do regular Toronto customers? Not a chance. Completely disappointed.
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