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| - A fairly large group of us wanted to go here this last Friday for beer, fries and the Badger game. We got there over an hour before tip-off, and put in a name and number. We let them know that because we were so large, we'd be willing to split up into smaller tables. Not everyone in the party was arriving right away, so we thought that would be easiest for the staff.
The first five of us waited over an hour and were never sat. We checked in with the host a couple times, reminding them that we'd be willing to split up. We found out that a few of our friends in the reservation were in line outside and were not being let in due to fire codes. We also found out that they were sitting multiple groups in front of us (even after telling them MULTIPLE times we would be willing to split up). I understand that you have to follow fire codes, but you'd think a restaurant would account for the people in reservations! They were letting in people for a different group of 12, but not for ours. That was it for us. We closed our tab and left immediately.
Finally, as we were leaving, we were told that they were understaffed that day and they couldn't open up the 2nd floor because of that. Otherwise, they would have been able to seat us up there. I'm sorry, but it's spring break and a Badger game Friday--why wouldn't you make sure you were staffed???
Needless to say, I'm highly disappointed in HopCat's customer service towards large groups. I understand that it's difficult to seat a group of 12, but we tried to make it as easy on them as we could. But seating other groups in front of us, and not letting in people that are part of our reservation is not cool. As much as I love the large beer list and fries, it's going to be difficult for me to come back.
And just as an FYI, we went down to Brickyard BBQ and they sat our large group immediately with no issue.
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