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  • My friends and I came by here on a friday night and it was fairly busy, but there was only one server. We were seated after a few minutes but waited 20 minutes before the server came around to take our orders. We only had another half hour before we had to head out, which we didn't think would be an issue since all we ordered were two slices of cake (that were already pre-cut and sitting in the display case) and a milkshake. The first slice came out 10 minutes later, so I asked her for a take-out container and the bill. She offered to put the rest of our order in take-out containers as well, which we gladly accepted. A few minutes later she brought out the rest of our order, except my friends milkshake was not the one she had ordered. She had never ordered it before but it didn't look like cookies and cream (it was yellow) so she asked the server to confirm, and she said yes. A few seconds later she came back and realized she had given her the wrong milkshake, just as my friend went in for a sip. She told our server that she had tried to take a sip of it, though she hadn't actually tried it yet. I guess our server took this as an okay to give the drink to the person who actually ordered it, because we later watched her and another girl behind the counter SWAP THE STRAWS and bring it out to another table. That's pretty unhygienic and I feel like anyone who's ever worked in food service knows that once that food is out of your sight, you do not give it to another person. So we waited another 10 minutes for a new milkshake to come out (during this time we paid our bills), though we saw it sitting on the counter in a glass cup ready to go 5 minutes before it was brought to us. When it finally arrived, we asked our server to put it into a take-out cup (like the first one) and received a glare from the girl behind the counter. The overall experience was bad and honestly a bit stressful which is the last thing you want when you go somewhere to relax and eat cake! This also isn't the first time that we've received poor service from this specific location over the few years it's been open, so I think there's a real issue with management and staffing here.
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