Could not fix problem. Told us had to get a new part. Demanded we sign a form that said we were happy and satisfied with the condition of the item - that had not been fixed. When refused, he refused to leave any statement for us to give to manufacturer to help with replacement. When called manufacturer, we were told that Deno's had reported that we refused to allow them to fix and that the problem could have been fixed if we had not demanded they stop (why would we do that?). So, now have to wait another week, have new repairman out (we refused to authorize Deno's to come back) just to let the manufacturer know it can't be fixed and a new part can then be sent with another scheduled repair window. When called Deno, the owner personally, was told repairman was his nephew and we were liars. Will NEVER use or recommend and felt the need to warn others.