They get kicked down a notch now. This is because of their online ordering experience. I recently tried to place an order for pickup. I should add that they will not take an order over the phone only online through a site called chow now. The problem is not all of the toppings and proteins are listed as options online that they have in the store. When picking sauces, it will only allow you to select one. If you would like two proteins it will only allow you to select one. There is a comment section if you would like a special request but it limits the characters used by telling you "too long" after you've already filled the whole thing out. If you call the store they will not take the order even if you are having trouble getting what you would like through the app. This could be easily fixed by allowing more characters in the comment section or by adding the things that aren't listed and allowing the user to choose more than one option in the sauce and protein categories.