ZERO stars. As I was in a back room in my home vacuuming I had a knock at my door which I did not hear. My fault there. I had my phone on me and received a voice mail to call a number that was different than the number on my phone. I call and give my name and say apparently I had someone at my door sorry I didn't get to them or hear it. I get told that once they leave the area that's it. No coming back. So I say ok I'll only be home until noon the next few days. I get told by the lovely lady on the other end that that's just not possible for them so I can call another time when I'll be available to recieve my order. So whoever spent good money on flowers for me just wasted their money. Very poor and disgusting customer service. I will make sure I pass this on to everyone I know.