I have been a total of 4 times now so i really feel i can give it a fair view. Its hardly crowded the few times i have been so good for me to not have to wait a long time. Employees are friendly enough. I joined the smashclub and took advantage of the buy one and get one burger. Great so i can have someone else try it. My daughter got the original smash and i got the one with the bacon and haystack onion rings. GREAT meaty burger, great taste and all...love the onion straws . Now the only mixed feeling i have is the prices of the burgers while very good $5.99 and up for a burger is a bit pricey especially when u have kids. Especially when In N Out can feed the whole family for about $12 and here u would be spending a WHOLE LOT more.
I enjoyed the burgers each time but this would be a special treat place and not an oh lets grab a burger for everyone place. But love the variety of the menu, veggie burgers, or chicken or salad. and even the chiptole bun. Love it just cant do it daily