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  • Been a customer of Optic Gallery for over 5 years now. Had my annual eye exam in mid-December 2016 and was advised by the doctor to change my contacts even though my prescription never changed and I was happy with the current lenses I was wearing. But since I trusted the Dr., I went with it plus they told me I would qualify for a rebate with the purchase of two boxes so I placed the order and went on my way. Few weeks later, I am unhappy with the contacts but I told that I am unable to exchange them as the box is opened already (understandable but still frustrating as I was steered to this particular brand). Then I am informed by the contacts manufacturer that I do not qualify for the rebate as my eye exam took place prior to 01/01/2017. So why would they push these contacts and rebate on me when they had to know that I was not eligible?? Present day - I am officially on my final pair of these crappy contacts and nearing a year since my last exam so I call to place an order for new contacts and after I am transferred between several customer service representatives, I am informed by the young lady (who never told me her name) that my insurance benefit for the new year is not eligible until 01/01/2018. So I inquired on my previous appointment and she verified that my last exam and order was mid-December 2016 but that I "already used my benefit in January." I explain that my ONLY concern is that I have been on my last pair of contacts for two weeks now and every time I mention the confusion in this situation, the only response I receive is: "you used your benefit in January of 2017." BUT MY EYE EXAM AND ORDER WAS PLACED IN MID DECEMBER - DOES THAT MAKE ANY SENSE?? So in my frustration, I get off the phone and contact my insurance provider only to find out that my insurance was not billed until almost 3 weeks after my exam. So here I am on my last pair of contacts, hoping to survive another 3 weeks when all she had to do was offer to contact the insurance on my behalf to verify or to offer me an emergency pair of contacts and they would have made a customer for life. Isn't that what a good customer service person would do? Instead, here I am wasting my time writing a negative review and looking for another eye doctor to take my business to...
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