Today the service was excruciatingly slow! We usually come and the tea and miso soup comes almost right after we order. This is usually during busy Friday lunch times when all the business people go for lunch. This was a Saturday around 1:00pm so the busiest time was done and the restaurant was at about 60% capacity. I finally asked a server after waiting for 10 mins and still nothing on the table. It finally came 5 mins later. Our food took even longer. We waited 20+ mins and the food came out on a trolley with our box on the bottom shelf! This was pretty gross to me as I saw it sitting there with people around it and it being only inches from the floor! The food looked like it had been sitting somewhere for quite some time as the sauce on the rolls had that dull already-soaked-in look. Nonetheless the food still tasted good but we did not appreciate the super long wait when the restaurant wasn't even busy.