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| - The summary: decent decor, love the balcony, pool is nice, customer service SUCKS and food in the restaurant tasted like a $20 TV dinner. I stayed here for a work function and went to dinner at the restaurant because it was convenient. My expectations weren't high in the first place, but this was terrible. We ate in the bar area and found our server sitting, watching TV at the bar when we walked in. She called over to us to take a seat. We had to get back up to ask for drink menus. She never came back for our order so we went up to the bar to order. That pattern continued all night. She only came to our table to drop off our food. We never got waters, we had to wait while our food sat in front of us to get silverware. I ordered the chicken Marsala. The chicken was a rubbery, processed chicken nugget tasting thing, drenched in a sweet syrupy mess. The only decent part was the baked potato (with butter and salt, hard to mess that up). I wanted vegetables but all they had were peas.
Then the hotel service. When we checked in we had packages waiting. We asked the manager to take us to where they were held in the sales office, but she urged us to check in and drop our luggage in our room and come right back for our boxes. When we did so she wasn't in the lobby anymore. We had to wait in line for the other receptionist, who when we finally got to her, didn't know where the sales office was. She radioed the manager three times with no response. Meanwhile her iPhone that was sitting on the counter kept ringing. Finally she gets ahold of the janitor who comes and takes us to the office. Surprise surprise, he opens the door and inside is the manager, looking quite startled with her radio sitting right on the desk. She didn't acknowledge that it was us. She hardly even looked at us! It was so awkward. I felt like I'd caught her in the act of something shady or something. She wouldnt look us in the eye, just pointed toward our boxes and we were on our way.
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