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  • Worst customer service. I was browsing through Instagram recently and saw an ad from Sprinkles cupcakes (probably because I recently followed Nothing Bundt Cakes, which by the way are delicious). I have passed by Sprinkles before, but have never had the opportunity to stop in and try their cupcakes. However the cupcakes look: cute. I had been wanting to send someone a thoughtful gift to their work- and to my surprise Sprinkles delivers. I went ahead and placed my order online- the website kept timing out on me. By the time I was able to enter all the information, the delivery time I wanted was no longer available. I had to push back my order by 3 hours. The cupcakes were pricey- $45 for a dozen, $15 for delivery. I called to see if there was any way they could be delivered earlier, since I wanted to ensure they got there before business closing time. They mentioned they would try to arrive 30 mins. earlier. The delivery arrived on time, no complaints there. When the person received the delivery they texted me. I asked for a picture- I was excited for the presentation... They were squished! Definitely not worth $60! I immediately reached out to Sprinkles- they began to question me. How were they squished? Why was the delivery accepted?Maybe because it was a surprise and I wasn't there to inspect the delivery. I sent pictures for proof. After seeing the photos they apologized and said it looks like "the box was bumped". They offered me a comp for more cupcakes- however who says that solves this delivery? Who says I want to pay to get them delivered to me? Expensive and bad experience. I requested a refund instead- NEVER heard back. If you want delicious cupcakes, or if you ever want to deliver cupcakes, definitely go to Nothing Bundt Cakes. Received a delivery myself and the presentation was beautiful. Half the price of Sprinkles and better quality.
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