Stay far away from this location. The management has a "we have enough business " attitude when they screw up.
I spent way too much time waiting for my pick up order that was never made. (35 minutes) When it was finally brought to the manager's attention, he did not offer an apology or even to make it. I finally told him to cancel it. Without ever looking at me, he said "ok" and walked away.
I contacted customer support and reported my experience. I was told someone would be contacting me to follow up. This email is their entire idea of "follow up":
Dear Thomas,
Thank you for taking the time to provide us with your feedback. I would like to apologize to you for the late service that you have recently received. At Papa John's, we strive for best in class in everything we do. One of our core values at Papa John's is constant improvement.
We want to make it right. We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.
Sincerely,
store 1686
General Manager
Round Rock Restaurant Group
I replied to the email and have never heard from them again. There is way too much competition out there for this place to stay in business. Help shut them down and show them that people will not accept such horrendous service.
Tom Murphy