As everyone has said, you walk in and are greeted, and everyone there is very nice. But I feel like everyone should know what they are selling. The mech mods are not clones from say infinite, or Hcigar, but these are clones from fasttech.com. They are buying in cheapo Chinese mods for say 17.97$ and selling them at 100$. I love to support local, but these guys are crooks, and liars about where they get these mods. Even their Sony vct4's, aren't vct4's there's not micro dot labeling. Look it up online people. Don't get taken by these guys. The mesa store is about the same. If you don't mind non exact tolerances in a mod, order from fasttech yourself, and just wait the two weeks for shipping.