I have been a long time customer of RZ, even from the Midvale days. The color and cut as well as other services, mani pedi, massage, facial, waxing, and others, were well done and exactly what I wanted.
My stylist left and they RANDOMLY assigned another stylist to me WITHOUT ANY COMMUNICATION! They texted me to confirm my upcoming appointment with the different person and did not think to use that same number to actually talk to me about this change beforehand. With about a month to tell me of my stylist's leaving before my appointment, it could have been handled better.