I came in on a Saturday morning at approx 1030am and the countertop facing the window was already full of crumbs, there were crumbs on the seat of my chair (at a table) and crumbs all along the floor underneath the countertop. The employees were really busy filling orders (6 staffed behind the counter), but just as much (regular) attention was needed in the seating/dining area. The staff members were all nice and my order was correct, it was just kind of off-putting eating the order, while looking around at the dingy seating/dining area. When customers leave, staff should do a once over to see if there are spills or crumbs. Im sure as a nationally franchised chain, there are policies for that.