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  • It's tough to write a truthful, bad review as I know what it's like to be on the other end, but this one needs to be written. I had to calm down over the weekend to write this...I'll never, ever, go here again. I booked online with Sarah for a cut/dry during my lunch hour based on a Yelp review and that I needed something downtown. When I got there, she asked what I wanted and simply stated that I needed a trim with just the old stuff cutoff. I have, had, long hair, and just wanted a trim...did I mention a trim? She asked if I used any 'product' and once I said 'No, I just like to wash and wear', and that was evidently the wrong thing to say. She spent all of 10-15 minutes, I'm not kidding, on the cut and I have bra-length long hair...had. She then asked if another staff member could blow it dry since she noticed she cut another person's hair uneven who was walking around the shop. So, I sat there for a good 10 mins while she finished fixing the other person's cut, just sitting there. During which, some woman was walking around the shop looking at herself in every mirror in the place, telling Sarah what she wanted done. Really uncomfortable. When she finally came over, I asked if around the face could be cut since she just left me there after a 'trim'. She cut around the face and once it was blown dry it was entirely uneven. I asked her to blend it more and fix it, which she did. All in all, my 'trim' was over 3 inches gone - I measured it, and the worst salon experience I've ever had. I felt like a total inconvenience the entire time. It's too bad, because the cut itself wasn't bad, wasn't great, but wasn't bad - even my husband noticed it was still uneven, and that takes a lot! I didn't realize that much was taken off until I left, but I was more disappointed that the customer service was just so bad. Hair grows back, and that I can live with, but to leave feeling like I was a speedbump in her time schedule, I would have gone somewhere for $20 cut, not $45.
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