I hired this company for my daughters 8th unicorn birthday party. My daughter is a firm believer in unicorn she loves them it's how a child would love santa. So knowing this when I booked this company I was extremely adamant that the horses had horns and be sturdy so she thought they were real well the horn fell off the bigger horse and they pulled the horn off the little horse my daughter runs over and says mommy why would they trick me on my birthday they didn't bring the unicorn she was devastated! Like I said during our conversation I was very clear and Adamant about this! So then the party continues and the saddle on the horse came undone and the little girl FELL off the horse which we have the whole thing on video of it happening because the employee tried to deny it happened. This poor girl is now scared of horses it was her first time on one so after the horse part of the party I talked with the employee to explained I was upset because I did not get what I paid for and she really seemed not to care and made excuses she said there animals it happens NO you provide the service and theme as promised so I paid them of course and I was upset and just cried because this was my gift to my daughter so my mother comes out to talk to them and the employee made the comment really she believes in unicorns and how old is she my mom was so mad! They ended up giving back $50 I wasn't expecting money back I always pay for services but I want to pay for the correct services. I feel like this company ruined my daughters 8th birthday and now she is devastated and is doubting unicorns which to me is sad. I will never book this company again and I will never refer them! I get things happen but multiple things happened and they could seem to care less this company is definitely doing what they do for the money and not because they love it.