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  • Never, ever coming back here again!! What a horrible experience!! Worst. Service. Ever!! My husband and I had an appointment and arrived a few minutes early. They made me wait 25 minutes, and made my husband wait 35 minutes. They skipped us multiple times to take care of people who came in after us. There was even a man whose sole job was manning the register and indicating who should go next - he managed to mess it up over and over again, even after we indicated that we were in a hurry and had been waiting a really long time. He just kept saying sorry as we were skipped again and again for no apparent reason. Even without an appointment, this would have been terrible. Finally, after 35 minutes of "in a minute", a tech started on my husband and almost immediately hopped up to spend another 5 minutes cleaning her previous station. At that point, my husband said not to bother, so he had to sit and wait for me. It was absolutely the worst service we've ever had. What should have been a relaxing treat turned into an uncomfortable, stressful, waste of time. On top of everything else, the woman doing my pedicure couldn't understand enough English to cut my nails short, so I'll have to get one again relatively soon. I'm an immigrant and I love accents and languages, but even I think you need to be able to understand enough to communicate about things that are part of your job. She did hurry to get me done within a short period of time, but a pedicure should be a lovely, luxurious experience. I didn't even have the time to get a design painted on my nails after their egregious lateness. When we left, the inept "manager" had the nerve to offer me $5 off our next visit. I told him to keep it - we were never coming back!!
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