I was kind of disappointed to receive an estimate to repair a main line water leak in my front yard with no investigation or even looking for the leak. The leak was near the water meter in the lower part of my yard; 5FT x 5FT square area. With a shovel, I found the leak in about an hour digging up a 2FT x 2FT square area and spending $25 in parts to repair the leak myself. I will say the technician was very friendly, listened to my concerns and arrived when he said he would. I did receive a call from they office to inform me the technician was on his way. Customer service was good, but I suggest you get more than one estimate before proceeding with your repairs.
NOTE: Owner Dave Parker contacted me early the morning after this review. He apologized and explained the reasoning for their what I considered to be a high estimate. After the explanation I felt better about the estimated cost. Even though the technician was very nice and very attentive, I feel that with the estimate that he was providing should have come with a more in-depth explanation. When the owner of a relatively large company like Dave's reaches out to your personally, It shows that he cares about his customers and his business. Thank you for taking the time Dave.