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  • Mike from Rosati's sent me a message on yelp! the other day to make restitution. I called him so we could resolve it directly, but he was out. The next day I received a call from him and we discussed the circumstances of my last experience with Rosati's. He apologized and told me that was not the way Rosati's does business. I told him what I expected, and what I thought most people should expect from a restaurant was a replacement meal (in this case, the pizza) at no cost to the customer. Mike agreed and left instructions at the restaurant for a future order. Today we made that order for not one, but two pizzas. We got one for free, but had to pay for the other, that was expected, but it would have been nice to have the entire order comped. The driver arrived and apologized for being late. He said "sorry, they didn't call me". I asked if the pizzas were cold, he said, "no, they were on the warmer". So they weren't cold, but they weren't fresh. I wanted to up my review to 5 stars. I really did, but I think there is some room for improvement. The pizza was later than they said, it was warm, but it wasn't fresh. I was teetering between 3 and 4 stars. I'm going to be generous and give a 4, because they did give us a free pie (it wasn't as fresh as I like, but it was free...).
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